Last updated: May 2026
We want to be fully transparent: PawCalm products are shipped directly from our suppliers in Asia. This means delivery takes longer than local stores, but allows us to offer quality products at a better price. Please read this page before placing your order.
Once you place your order, it is forwarded to our supplier for preparation and dispatch. Processing typically takes 2–5 business days before the item is shipped.
Delivery times vary depending on your location and the shipping method used by our supplier. Below are estimated timeframes for the United States:
| Shipping method | Estimated delivery |
|---|---|
| Standard (AliExpress Standard Shipping / ePacket) | 10–20 business days |
| Economy (untracked) | Not available — we always use tracked shipping |
These are estimates only. Actual delivery times may vary due to customs processing, local postal conditions, or high-volume periods such as holidays.
All orders are shipped with tracking. Once your order is dispatched, you will receive a tracking number by email. Please allow 3–5 business days after dispatch for tracking information to update in the carrier's system.
Your order ships internationally. Depending on your country's regulations, customs fees or import duties may apply upon arrival. These charges are the responsibility of the buyer and are not included in the product price.
If your order has not arrived within 30 days of the dispatch date, please contact us at contacto@catawebdesign.com and we will investigate with the supplier. We will work to find the best resolution on a case-by-case basis.
If your product arrives damaged, please contact us within 7 days of receiving your order and include photos of the damage. We will review each case individually and work toward a fair resolution.
For any shipping questions, please reach us at contacto@catawebdesign.com. We aim to respond within 48 business hours.